Restore Purchase

For in-store purchase, you can simply restore purchase by logging into the Google account associated with the purchase. For Windows and Mac App Store, kindly login to the respectively stores to download the application.

If you have any questions regarding restoring of purchase, please contact us at with your order number.

Journey.Cloud Membership

You can check the status of your Cloud Membership by logging in to Journey.Cloud.

Under “Settings”, you should be able to view your status, which should show “Basic” if you do not have a membership, or “Cloud Ultimate (Monthly)”, or “Cloud Ultimate (Annual)”.

If you are subscribed to the Cloud Membership, but your status is not reflected correctly, send us your order/receipt number, along with the email address used to subscribe for the membership, to

Updated on April 5, 2018

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