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Synchronisation and Common Error Codes

The synchronisation with Google Drive is automatic, you do not have to activate this feature.

Sync Icons

Sync icon

Spinning loader icon.

Sync Error. Please go to Settings > check the sync error code.

No Internet Connection.

Sync Error

Ensure proper internet connection and try to sync your journal again. Check Google Drive status in this website to see if Google Drive is facing technical issues. If the problem still persist, check your “Last Sync Status” in the  Settings. You should see “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Contact us at help@2appstudio.com with the error code and log file for further assistance.

Take Note

Please note that the Journey Cloud arranges your entries in terms of Last Modified Date and not chronologically order.

 

Error Code Cause Comment
A100 Error in retrieving UUID of the Google account Re-login and try again.
A101 Error in fetching token Google Drive error. Try again later.
A102 Fail to fetch toBeDownload file info from ToBeDownload Table of core data Re-sync and try again. If it still fails, reinstall the app.
A103 Fail to fetch file list from Google Drive using GTLRDrive_FileList query for ToBeDownloadTable Google Drive error. Try again later.
A104 Fail to download JSON file from Google Drive Google Drive error or connection timeout error. Ensure good internet connection.
A105 Fail to download Thumbnail file or FullMedia file Google Drive error or connection timeout error. Ensure good internet connection.
A106 Fail to download media file. It could be Google Dive error or error in the date of upload of the media file. Google Drive error or connection timeout error. Ensure good internet connection.
A107 Error in thumbnail link URL format Re-sync and try again. If it still fails, contact help@2appstudio.com.
A108 Error in saving profile picture Google Drive error or connection timeout error. Ensure good internet connection.
A109 Fail to fetch profile info from Google Drive Google Drive error or connection timeout error. Ensure good internet connection.
A110 Fail to get file resource from Google Drive Google Drive error or connection timeout error. Ensure good internet connection.
A111 Fail to fetch file list from Google Drive Google Drive error or connection timeout error. Ensure good internet connection.
A112A Fail to fetch changes list from Google Drive Google Drive error or connection timeout error. Ensure good internet connection.
A112 Error in downloading changes list from Google Drive Follow the instructions here.
A114 Error in retrieving the email accoint Re-login and try again.
A115 Google Drive error code 400 (bad request) Re-login and try again.
A118 Fail to delete file from Google Drive Google Drive error or connection timeout error. Ensure good internet connection. Re-sync and try again.
A119 Unable to connect to the internet Ensure good internet connection. Re-sync and try again.
A120 Fetch file from Google Drive during the file upload process Google Drive error. Ensure good internet connection. Re-sync and try again.
A121 Error in the response of files creation Google Drive error. Ensure good internet connection. Re-sync and try again.
A122 Duplicated entries Follow the instructions here.
A123 Fail to upload JSON file Google Drive error. Ensure good internet connection. Re-sync and try again. If it still fails, check is Google Drive storage space exceeds the limit.
A124 Fail to upload media file Google Drive error. Ensure good internet connection. Re-sync and try again.

 Network Error

Connect your device to the internet and try again. If this persists, restart your device.

Updated on June 14, 2018

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