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Synchronisation and Common Errors

The synchronisation with Google Drive is automatic, you do not have to activate this feature.

Sync Icons

Sync icon

Spinning loader icon.

Sync Error. Please go to (Settings) > sync > check the sync error code.

No Internet Connection.

Check Sync Status

To check sync status, press the sync icon to reveal the sync status tooltip.

Sync Error

Ensure proper internet connection and try to sync your journal again. Check Google Drive status in this website to see if Google Drive is facing technical issues. If the problem still persists, check your sync error code in settings. Go to  (Settings) > Sync > Last Sync Status. You should see the sync status as “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Error Code Cause Comment
E1001 / E0015A / E0015 / E0016 Unable to refresh token Google Drive error. Try again later.
E1002 Unable to fetch billing info Contact help@2appstudio.com immediately.
E1004 / E0020 / E0021 Unable to fetch profile Google Drive error. Try again later.
E1005 / E0030 / E0031 / E0032 Unable to get start page token Google Drive error. Try again later.
E1006 Unable to download for first time Google Drive error. Try again later.
E1007 / E0202 Unable to delete Google Drive error. Try again later.
E1008 / E0301 / E0301B / E0301C / E0304 Unable to upload Google Drive error. Please check if your Google Drive exceeds the storage limit.
E1009 / E0050 / E0051 / E0051A Unable to fetch changes Google Drive error. Try again later.
E0052 / E0053 Unable to get new start page token Google Drive error. Try again later.
E0101C / E0040 / E0041 Unable to download entry Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced.
E0100B Entry is empty or corrupt Follow the instructions here.
E0107B Unable to download media (rate limit exceeded) Google Drive error. Try again later.
E0106B / E0106C / E0107C / E0107D / E0042 / E0043 / E0044 / E0045 / E0045A Unable to download media Google Drive error. Try again later.
E0300 / E0303 Duplicated entries Follow the instructions here.

Last Sync Status on First Run

Please note that if the app is syncing the entries for the first time (and it has yet to complete), the last sync status will be set to Never.

Take Note

Please note that the Journey Cloud arranges your entries based on Last Modified Date and not arranged chronologically.

Updated on February 23, 2018

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