Refund Policy

Journey Desktop Purchase

In-store purchase refunds will be considered within 24 hours of the purchase. If you would like to process a refund, please kindly fill-up the form here.

Exchange of Goods/Transfer of Ownership

We will not accept exchange of purchased item(s) and transfer of ownership.

Example 1: Transferring paid license to another email account.

Example 2: Exchanging Journey Chrome license with Journey Android license.

General Advice

We treat verbal abuse and threats to our staff seriously. Please remain polite when communicating with the team, and do not use any vulgarities. The team can refuse to handle cases if customers are demanding and impolite.

These are some common reasons that are not accepted for refund:

  • Bankruptcy.
  • User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
  • Assuming that one purchase will unlock premium features across all platforms.
  • Product is not useful after making the purchase.
  • Accidental purchase.
  • Items on discount.

Updated on February 26, 2018

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