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Synchronisation and Common Error Codes

The synchronisation with Google Drive is automatic, you do not have to activate this feature.

Sync Icons

Sync icon

Spinning loader icon.

Sync Error. Please go to settings > check the sync error code.

No Internet Connection.

Sync Error

Ensure proper internet connection and try to sync your journal again. Check Google Drive status in this website to see if Google Drive is facing technical issues. If the problem still persist, check your sync error code in settings. Tap  > settings. In settings, scroll to “Last Sync Status”. You should see “Unsuccessful” with an error code. Please check if the entries are already synced with Google Drive via Journey.Cloud.

Contact us at help@2appstudio.com with the error code and log file for further assistance.

Take Note

Please note that the Journey Cloud arranges your entries in terms of Last Modified Date and not chronologically order.

Version 2 Onwards

Error Code Cause Comment
B0001 Credential Error Google Drive error. Try again later.
B0002 Unable to get service Google Drive error. Try again later.
B0003/ B0020 Unable to retrieve profile Google Drive error. Try again later.
B0004/ B0100/ B0101/ B0102 Unable to sync for first time Google Drive error. Try again later.
B0005/ B0006/ B0500/ B0501/ B0502/ B0503/ B0504 Unable to upload Google Drive error. Please check if your Google Drive exceeds the storage limit.
B0200/ B0201/ B0202 Unable to get changes Google Drive error. Try again later.
B0010/ B0011 Unable to delete file Google Drive error. Try again later.
B0300 Unable to download entry Google Drive error. Try again later.
B0301 Entry empty or corrupt Follow the instructions here.
B0400/ B0401/ B0405/ B0406 Unable to download file Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced. Once done, press “Sync” button to retry.

Version 1 and Below

Error Code Cause Comment
100 Credential Error Google Drive error. Try again later.
101 Unable to get service Google Drive error. Try again later.
1060 Unable to delete trash Google Drive error. Try again later.
1060 Unable to delete trash Google Drive error. Try again later.
1070 Unable to get profile Google Drive error. Try again later.
1071 Unable to get changes Google Drive error. Try again later.
1072, 1073, 1075 Unable to download new incoming files. Google Drive error. Try again later.
1074 Unable to remove media mapping Email contact@2appstudio.com
1076, 1077, 1078 Unable to download existing incoming files Google Drive error. Try again later.
1080 Conflict Follow the instructions here.
1081, 1083, 1086 Unable to download file Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced.
1082, 1084 File is corrupt Follow the instructions here.
1085 Unable to add media mapping. Email help@2appstudio.com.
1090, 1091, 1092, 1093, 1094 Unable to upload to Google Drive. Google Drive error. Please check if your Google Drive exceeds the storage limit.

Network Error

Connect your device to the internet and try again. If this persists, restart your device.

Updated on February 23, 2018

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