Stuck in Onboard Screen

journey stuck in start screen

If your application is stuck in the onboard screen with a continuous spinning loading icon, please follow the instructions below to resolve this issue.

General Solution
Please check if you have updated to the latest version of Google Play Services. Ensure that you have enable all permissions in the Google Play Services app (Settings > Apps > Google Play Services > App permissions > Enable all permissions).
For Xiaomi MIUI Devices
For Xiaomi MIUI 8 devices, please ensure that you have done the steps listed in the general solution. If it still doesn’t work, uninstall all dual apps cloned by MIUI and try again.



Updated on February 23, 2018

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