Refund Policy

Journey Premium

Refunds are given at the app developer’s discretion. Click here to refer to store’s policy. We follow the Google Play Store policy that states “unlike paid app purchases, there is no two-hour trial period for in-app purchases”. In-app purchase refunds will be considered within 48 hours of the purchase. If you would like to process a refund, please kindly fill-up the form here.

Journey.Cloud Membership
Once purchased, the subscription is non-refundable.
Exchange of Goods/Transfer of Ownership

We do not accept exchange of purchased item(s) and transfer of ownership.

Example 1: Transferring paid license to another email account.

Example 2: Exchanging Journey Chrome license with Journey Android license.

General Advice

We treat verbal abuse/threats to our staff seriously. Please be polite when communicating with the team. Do not use vulgarities. The team can refuse to handle cases if customers are demanding and impolite.

These are some common reasons that are not accepted for refund:

  • Bankruptcy.
  • User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
  • Assuming that one purchase will unlock premium features across all platforms.
  • Product is not useful after making the purchase.
  • Accidental purchase.
  • Items on discount.

Updated on February 26, 2018

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