Troubleshoot Creative/Pro Cloud Purchase
To check if the purchase is linked to the correct account, go to JotterPad > Open navigation menu > Addons. In the purchase dialog, verify the email address.
Restore Creative/Pro Cloud Purchase
To restore purchase, please restart your device. If it does not work, try the following steps:
- Uninstall the app on the phone.
- Go to the Play Store site in your web browser and find the app.
- Make sure you're logged into the website with the right account.
- Install the app through the Play Store from a Web Browser.
Note: Do not do this through the Mobile App.
Select your mobile device and click Install. Wait a minute for the app to install on your device